TrippHelp
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  • Answer count
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  • First answer
    July 13, 2011
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    October 6, 2014
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TrippHelp's Answers
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Line Conditioner - Automatic voltage regulation with surge protection
 

I live in the Caribbean and have 120v/50hz power. Will this produce 120/60hz output?

The LC1800 will only support and provide 120V / 60Hz--we may have other products in our offering that will accommodate the 120v/50hz power required.

For additional assistance please reach out to our presales applications team at 773-869-1773 or presaleshelp@tripplite.com.
2 weeks, 2 days ago
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TrippHelp
 
SmartRack 24U Extra-Depth Rack Enclosure Cabinet
 

Where can I find the new SR24UB for purchase?

While the site offer links to resellers who potentially carry this item, the links all point to what appears to be an older, discontinued model. Where can I go to purchase one of these? The 33.5in depth is particularly appealing as compared to the older SR24UB model which is much deeper.
Tripp Lite products are sold via various larger tier resellers and distributors--here's the link featuring places to shop out products:

http://www.tripplite.com/where-to-buy/partner-list/type/2

Calling and asking about the newer SR24UB is going to be the best bet.

For additional assistance please reach out to our presales applications team at 773-869-1773 or via email at presaleshelp@tripplite.com.
2 weeks, 2 days ago
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TrippHelp
 
USB 3.0 SuperSpeed SDXC Memory Card Media Reader/Writer
 

Does this adapter support UHS-1 transfer speeds?

Per the web, UHS-1 transfer speed is 95MB, the U352-000-SD-R will support a 5Gbps Transfer speed.
2 weeks, 2 days ago
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TrippHelp
 
Direct Plug-In Isobar Surge Protector with 2 outlets and Black All-Metal Housing
 

Will this unit work with a flush mount plug? What is the bump on the back of the unit for?

Pending Moderation
The Ultrablok is designed to work with a flush mount plug and the bump on the back of the surge suppressor is designed to create a little airflow between the wall and surge suppressor.

For additional assistance or information, please reach out to our presales applications team at 773-869-1773 or via email at presaleshelp@tripplite.com.
2 weeks, 2 days ago
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TrippHelp
 
SmartRack 6U Wall-Mount Rack Enclosure Cabinet
 

Can I side-mount this rack on the wall?

If you're looking at the front of this unit, flip the rack 90 degrees to the left or right, so the top and bottom of the equipment is facing left and right. Can it be mounted like this? I have a small closet.
Due to the front vertical rackmount rails the SRW6U is designed to be mounted horizontally.

Please know we may have other enclosures that will mount in your smaller closest space but we would need to know the dimensions of the closet.

For additional assistance, please reach out to our presales applications team at 773-869-1773 or via email at presaleshelp@tripplite.com.
2 weeks, 2 days ago
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42U SmartRack NEMA 12-Rated Industrial Premium Enclosure (includes doors and side panels)
 

IP54 or IP20?

The specs page lists it as being rated for IP54, but only tested for IP20. IP20 testing doesn't involve water.

Has this been tested to resist splashing? If so, can somebody please update the certifications on the specs page? If not, then why is it advertised as withstanding such?
In order to address your concerns regarding the SR42UBEIS the best thing to do is reach out to our presales applications team.

The number is 773-869-1773 and email is presaleshelp@tripplite.com.
2 weeks, 2 days ago
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USB 2.0 Hi-Speed A to Micro-B Cable (M/M), 6-ft.
 

Is this a 28awg/24awg usb cable?

Yes the B50-006 is a 28awg/24awg cable.
2 weeks, 2 days ago
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SmartPro 5kVA Line Interactive Sine Wave UPS, Extended-run and SNMPWEBCARD options, 6U Rack/Tower, USB, Serial, EPO, 208+120V
 

Is the Smart 5000 RT3UT emergency generator compatible?

In order to provide the best answers to your inquiry, we would want to know a little bit more info on the application and the specific generator planning to be used.

For additional assistance, please reach out to our UPS Applications team at 773-869-1236 or UPSApplications@tripplite.com.
2 weeks, 6 days ago
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TrippHelp
 
PowerVerter® 150W Ultra-Compact Inverter with 1 AC Outlet
 

What is the efficiency of the PV150?

Getting a little bit more info on the application and what efficiency is being looked for specifically will help us be able to provide you with the best answer.

For additional assistance please reach out to our presales applications team at 773-869-1773 or presaleshelp@tripplite.com.
2 weeks, 6 days ago
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6-Outlet Isobar Surge Protector with 6-ft Cord and 2-Line Tel/Modem Protection
 

I'm getting power to the protector, not from the protector

I seem to get power to it. The green line ok light is on. It just doesn't seem to send power through any of the plugs.
As you currently have the ISOTEL6ULTRA I would suggest reaching out to our main product support team. They can troubleshoot this with you and provide info on what the next steps would be,

The telephone number is 773-869-1233 option 3 and email is techsupport@tripplite.com.
2 weeks, 6 days ago
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TrippHelp