TrippHelp
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  • Answer count
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  • First answer
    July 13, 2011
  • Last answer
    April 17, 2014
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TrippHelp's Answers
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2-Port Compact USB KVM Switch w/Audio and Cable
 

Mouse and Keyboard Dont Work Properly

time ago i get this product to connect 2 computers to 1 monitor and share the Keyboard and Mouse and i don't have problems but recently the mouse and keyboard not work anymore what i can do to get and leave work the mouse and keyboard? i try reset both computers but nothing happens and i check the mouse and keyboard in both direct connect to the computer and is working fine but i need share that...
We apologize for the inconvenience.

In order to best determine why the B004-VUA2-K-R is not functioning as expected we recommend calling our Post-Sales Technical Support team at 773-869-1233, option 3 or you can email them at techsupport@tripplite.com

Our Chicago based technical support team will troubleshoot the issue with you.

Thank you for choosing Tripp Lite!
14 hours ago
Customer avatar
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TrippHelp
 
6-ft. Standard Computer Power Cord, 10A, 18AWG, NEMA 5-15P to IEC-320-C13
 

I see a difference in the P006-006 connector of old lot and new lot, Please see attahced photo, Is this a normal case

The P006-006 has a NEMA 5-15P connection on one end and a IEC-320-C13 on the other. The connections types will remain the same as long as the part number is P006-006 and will not change between new and old lots.

If you have the product and would like to confirm that you have the correct item for your application,please contact our Post-Sales Technical Support team at 773-869-1233, option 3. You can also reach that team via email at techsupport@tripplite.com

Thank you for choosing Tripp Lite!
1 day ago
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TrippHelp
 
PowerVerter® APS 1250W Inverter/Charger with Auto-Transfer Switching and 2 Outlets
 

What gauge cable is recommended/accepted for the battery connections?

The gauge of cable to be used on the APS1250 will depend on the distance between the battery and the inverter.

The battery and cable sizing guide will be on page 9 of the user manual.

APS1250 User Manual
http://www.tripplite.com/shared/techdoc/Owners-Manual/932803.pdf

If you need further assistance with installing your APS1250 please contact our Post-Sales Technical Support team at 773-869-1233, option 3 or via email at techsupport@tripplite.com

Thank you for choosing Tripp Lite!
1 day ago
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TrippHelp
 
300W Medical-Grade Mobile Power Retrofit Kit with 90 Amp-hour Battery and 3 Outlets
 

can this be used for industrial purposes, not only in health care facilities?

The HCRK can be used for many applications. While the primary use is for mobile medical carts, it can be used for other applications as long as the application does not exceed the operating parameters of the HCRK.

In order to select the best product for your application we recommend contacting our Pre-Sales Applications team at 773-869-1773 or via email at presaleshelp@tripplite.com

Thank you for choosing Tripp Lite!
1 day ago
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TrippHelp
 
Smart 108 IP - 8-Port, Remote Access Cat5 KVM Switch for Rack Environments
 

Smart 108 IP - 8-Port , OpenSSL (heart bleed) bug

Smart 108 IP - 8-Port uses OpenSSL.

Due OpenSSL (heart bleed) bug, will there be new firmware release?
Tripp Lite updates firmware on a frequent basis inorder to ensure the best performance of our products. For specific questions regarding the firmware for your product you will want to give our Post-Sales Technical Support team a call.

They can be reached at 773-869-1233, option 3. You can also reach them via email at techsupport@tripplite.com

Thank you for choosing Tripp Lite!
2 days ago
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TrippHelp
 
24-outlet Vertical Power Strip with 15-ft. Cord and 20A Circuit Breaker
 

Can you buy the mounting hardware seperatly?

The PS7224-20 mounting hardware is not sold separately however, if you already have the product and you are missing the mounting hardware you can contact our Post-Sales Technical Support team.

They can be reached via phone at (773)869-1233, option 3. They can also be reached via email at techsupport@tripplite.com

Thank you for choosing Tripp Lite!
2 days ago
Customer avatar
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TrippHelp
 
230V Portable Air Conditioning Unit for IT Equipment in Small Server Rooms and Network Closets
 

Will the SRXCOOL 12K Operate on 60Hz (US 220VAC) ?

The specs say 50Hz obviously for the European market - is there a 220VAC version of the 12K (not 33K) that will operate on 60Hz ?
Thank you for thinking Tripp Lite!

Tripp Lite does not offer a version of the SRXCOOL12K or SRCOOL12K for 220VAC 60Hz applications at this time.

Tripp Lite offers the SRCOOL12K as our 120V 60Hz U.S. model.

If you have any further questions regarding this, please contact our Pre-Sales Applications team at 773-869-1773 or via email at presaleshelp@tripplite.com
3 days ago
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TrippHelp
 
25U 2-Post SmartRack Open Frame Rack - Organize and Secure Network Rack Equipment
 

Floor support

I understand that bolting to the floor is an option with this rack, but can it stand without being bolted to the floor? Is there any weight or depth limitations if not secured to the floor? Is there a brace or extension that bolts on to the base to make it more stable?
The SR2POST25 can stand on its own however, we strongly recommend bolting the SR2POST25 to the floor using our part number, SRBOLTDOWN. The SRBOLTDOWN utilizes the stabilization plates at the bottom of the SR2POST25 without the need for an additional brace or extension.

The weight limitation is 800lb for both free standing and when bolted down.

For more information on best practices when installing and using your SR2POST25, please contact our Pre-Sales Applications team at 773-869-1773 or via email at presaleshelp@tripplite.com
3 days ago
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TrippHelp
 
Internet Office 350VA Ultra-compact Standby 120V UPS with USB port
 

Can Audible Alert Be Disabled

We want to use it to back up a cable modem with a digital line that our home alarm system is tied in to. The idea is if power to the modem goes out for a little in the middle of the night, the alarm system doesn't start beeping from the phone being down and wake people up....and neither does the UPS.
The alarm on the INTERNET350U cannot be disabled however, Tripp Lite does offer several other models that do have that functionality.

For a recommendation on a UPS that best fits your needs please contact our Pre-Sales Applications team at 773-869-1773 or via email at presaleshelp@tripplite.com
6 days ago
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TrippHelp
 
Internal Battery Pack - Compatible with Select SmartOnline 20kVA and 30kVA 3-Phase UPS System
 

is it enough to add one pack of SURBC2030 to get 20 minutes runtime for 20kva Full load

Thank you for thinking Tripp Lite!

In order to determine the appropriate product needed for a 20 minute runtime on a 20KVA load we recommend you contact our UPS Applications team.

That team can be reached at 773-869-1236 or via email at upsapplications@tripplite.com
6 days ago
Customer avatar
by
TrippHelp